Frequently Asked Questions

What is the return and refund policy?
You can find all the details here.

What are the shipping options?
We offer tracked economy shipping for all deliveries. Some US orders are shipped by express post when the option is available.

When will I receive my order?
All details about shipping destinations and delays are available on the dedicated shipping and deliveries page.

What do I do if I received a defective order?
You can find all the details here.

How do I make changes to an order I’ve already placed?
Once you place an order it is automatically fulfilled and you cannot edit it. However if there is a mistake in the delivery address please contact us immediately so we can fix it. Use the contact form link provided or send an email to help@anaarfashion.com

Where are you located?
We are located in the US and France but do not have a physical store at this time. Our items are made in the US and European Union printing centers. 

How is the product made? Where do the materials come from?
We use different brands of blank t-shirts to print our designs such as Bella + Canvas and Los Angeles Apparel. All our t-shirts are made by the Direct to Garment (DTG) method of printing using Kornit and Brother printers. We use Brother GT-3 water-based inks, they are CPSIA compliant and Oeko-Tex™ certified which means they are safe to print on children’s clothing and reduce environmental waste. 

How do I make sure I order the right size?
We have prepared a size guide for all the items we offer on the shop. Please make sure you read it thoroughly before placing an order. You will need a measurement tape to find your size and compare it to the charts we provide. If you have a hard time choosing the right size please contact us using the contact form link or this email address: help@anaarfashion.com

How do I contact your company if my question isn’t answered here?
Use the contact form provided or send an email to info@anaarfashion.com